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	Tullis, Thomas     Options: All Media Types Journals Proceedings Div Books Whole Books Other Date Reviewed Title Author Publisher Published Date Descending Ascending Date Reviewed     1 - 1 of 1 reviews       Measuring the user experience (2nd ed.): collecting, analyzing, and presenting usability metrics Tullis T., Albert W., Morgan Kaufmann Publishers Inc., San Francisco, CA, 2013. 320 pp.  Type: Book (978-0-124157-81-1) User friendliness is a much desired attribute for devices, processes, and websites. However, it is often taken for granted. At the 2000 Society for Design and Process Science conference, Nobel Laureate Herbert Simon told a story about ...... Jan 9 2014
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