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	Swan, Ryan     Options: All Media Types Journals Proceedings Div Books Whole Books Other Date Reviewed Title Author Publisher Published Date Descending Ascending Date Reviewed     1 - 1 of 1 reviews       The evolution of an IT service desk Swan R.  SIGUCCS 2018 (Proceedings of the 2018 ACM SIGUCCS Annual Conference, Orlando, FL, Oct 7-10, 2018) 115-117, 2018.  Type: Proceedings With the objective of “evolving” an information technology (IT) service desk after 35 years under the same management, Ryan Swan sets out to elaborate on the current status of the service desk and the deficiencies, ...... May 23 2019
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